Aww, snap!
Sorry to hear that your new lingerie is not a fulfilling your dreams!
But, as long as your item is unworn and unwashed and qualifies (per ur policy below) for a return, we can magically flip it back with an exchange or a refund.
A wise fairy always said; a good fit is largely dependent on having the right size and style that is appropriate for your proportions.
Think of it like jeans - boyfriend jeans aren’t great for everyone, some prefer skinny jeans or boot cut jeans.
We would be happy to review your style and size selection and help recommend something that would offer you a better fit or the right functionality. Our collection offers bras that make every mama happy; high support, soft/silky/light support, underwire, wirefree, lightly padded, etc.
For help with finding your unicorn bra, simply let us know a little info:
- your pre pregnancy bra size
- your current bra size (most comfortable, non padded) and your measurements (band and bust in inches)
- are you expecting or already delivered and if so, how long ago
Based on this information, we can guide you towards the bra of your fairytale dreams.
Policy Details
RETURN QUALIFICATIONS
You may return a qualifying re-sellable item within 30 days of your order date for a full refund, minus original shipping costs or for store credit. Please take the following precautions to ensure that we can accept your item/s back.
- Upon receipt, try on your lingerie after a shower. Items soiled with deodorant, perfume, cigarette smoke or breast milk cannot be accepted.
- Do not remove or dispose of any of the labels or packaging until you are sure that the size and fit are to your liking and you intend to keep the item. Any items returned must be in clean, unworn, unwashed and unused condition with tags attached. Garments that do not meet this requirement will either be returned to sender or disposed.
- We can only accept returns or exchanges on products purchased directly on our site, with a valid invoice number. Items purchased elsewhere must be taken to that retailer.
- Your item comes with specific care instructions and we cannot be responsible for garments damaged due to improper care and handling.
- Returns and Exchange packages must be shipped back to us within 7 days of receiving the RMA approval or label. If your shipment is not sent within that window, you may exceed the return window and your item will only qualify for a store credit.
RETURNS FOR REFUND
Return shipping labels are charged $14 which covers the return shipping label and restocking fees.
Bundles or Final Few items do not qualify for refund, however we can issue a store credit which can be used towards any item on our site. Refunds will be issued within 1-3 business days of receipt to the original method of payment. It may take up to a week for the refund to post.
EXCHANGES
Domestic exchanges are treated as a return for store credit and qualify for a FREE return label. Once your return package is received, we will issue a store credit which will be emailed and valid towards a new order. Store credit does not expire and is transferrable.
To qualify for a return for store credit, the item/s must meet the same requirements listed above (clean, unworn, unwashed and re-sellable).
To initiate simply select Store Credit in the return portal and the system will calculate the credit amount and offer a link to download your free return shipping label and packng slip.
Exchanges that convert into returns will have the shipping/restocking fee deducted from the total refund amount.
BUNDLES AND FINAL FEW SALE ITEMS
Bundle orders and Final sale items are non-refundable and items can only be returned for store credit in the discounted value.
ESSENTIAL BOUTIQUE ITEMS
Products sold on our Essential Boutique collection are final sale and do not qualify for any kind of return.
INTERNATIONAL CUSTOMERS
At this time, returns and exchanges are available for domestic orders only. We encourage you to confirm sizing before placing an international order.