Refund policy

 

RETURNS

You may return a re-sellable item within 30 days of your order date for a full refund or exchange, minus any shipping costs. Please take the following precautions to ensure that we can accept your item/s back:
Upon receipt, try on your lingerie after a shower. Items soiled with deodorant, perfume, cigarette smoke or breast milk cannot be accepted.

Do not remove or dispose of any of the labels or packaging until you are sure that the size and fit are to your liking and you intend to keep the item.  Any items returned must be in clean, unworn, unwashed and unused condition with tags attached. Garments that do not meet this requirement will either be return to sender or disposed.

We can only accept returns or exchanges on products purchased directly on our site, with a valid invoice number.  Items purchased elsewhere must be taken to that retailer. Your item comes with specific care instructions and we cannot be responsible for garments damaged due to improper care and handling.

Our Returns Portal enables you to download a return shipping label and packing slip.

RETURNS FOR REFUND

Return shipping labels are charged for a label and restocking fee $14.

Return shipping for exchanges are charged $8.

EXCHANGES

Domestic exchanges qualify for prepaid return shipping and free outbound shipping on the exchanged item.

Returns and Exchange packages must be shipped back to us within 7 days of receiving the RMA approval or label.  If your shipment is not sent within that window, you may exceed the return window and your item will only qualify for an exchange.

Refunds will be issued within 1-3 business days of receipt to the original method of payment.  It may take up to a week for the refund to post on

 To qualify for an exchange, the item/s must meet the same requirements listed above (clean, unworn, unwashed and re-sellable).

When changing between items; if a refund is owed for the difference, it will be applied towards the original method of payment, if additional payment is required, we will contact you to make arrangements.

Exchanges that convert into returns will have the shipping/restocking fee deducted from the total refund amount

BUNDLES, FINAL FEW COLLECTION AND ITEMS DISCOUNTED MORE THAN 25% OFF

Bundle orders are non-refundable and items purchased as part of a bundle can only be exchanged to another variant of the same style, or returned for store credit in the discounted value.  Items from the Final Few collection qualify for return to store credit only. Items discounted 30% of more are Final Sale.

INTERNATIONAL CUSTOMERS

At this time, exchanges are available for domestic orders only.  We encourage you to confirm sizing before placing an international order. International customers may return items for returns but need to cover shipping and any applicable duties. We encourage you to retain a valid tracking number to confirm delivery.